POLICY

 

Satisfaction guaranteed

All retailed products are of the highest quality. These products are supplied and crafted by the producers.  Atelier No16 is responsible for promoting, packaging and shipping products to end users adding our own personal touch!

Return Policy

Should there be any problems or if you are not satisfied with your order, Atelier No16 must be notified within 24 hours following receipt of merchandise at [email protected] . A photo may be required to support your claim.

Shipping and Delivery Timeline

Following receipt of your order, delivery will occur within 4 to 6 business days for most major cities across Canada. Shipping fees are determined based on the destination, quantity and weight of merchandise purchased. Atelier No16 is not liable for any delays in delivery that are caused by any carrier.  If we cannot meet a delivery deadline, the client will be promptly contacted within 48 hours following the receipt of the order.

For the purpose of further protecting the environment, Atelier No16 uses recycled boxes and shipping material wherever possible for all shipments.

Enjoy free shipping on orders of $100 plus tax and more.

 

 

 

Copyright © 2019 – ATELIER NO 16 ™ INC.  PHOTOS : Luc Bibaud, Camille Tellier – CREATED BY : Crocus la boîte